Careers:-

You're passionate about the web and what you can do with it. You're excited about where technology can take us. You love to push the boundaries and the words "it can't be done" do not exist in your vocabulary. If any of this describes you, great news - you'd fit right in at APT COM.

We want to help people get their ideas online. To do this, we explore. We challenge. We create. And we never stop asking,"What's next?"

If this sounds like something you'd enjoy, we'd like to hear from you.

APT COM has been in business for over 3 years. We help our customers get their ideas online. We are often asked to share insight on what drives us.

Technical Support Representative

Position: Technical Support Representative.

APT COM is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world's leading web hosts and provide exceptional customer service on a consistent basis. APT COM currently has openings on the day, night and graveyard shifts in its Houston or Austin, Texas locations.

Job Description:

1. Front line support via live chat and telephones.
2. Troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
3. Provide technical support for level one escalation issues via helpdesk.
4. Performs miscellaneous job-related duties as assigned.

Required Skills:

• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
• Outstanding customer service skills and a dedication to the customer service experience.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Knowledge of FTP, DNS, cPanel and WHM preferred.
• Ability to multitask and meet specific goals set by supervisors and management.
• Experience with documenting procedures.
• Ability to troubleshoot basic web hosting and technical procedures as needed.

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