Refund and Returns Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

  • Domain Name Registrations

    • Once a domain name is registered, it cannot be refunded or transferred to another user under most circumstances.

  • SSL Certificates

    • SSL certificates, once issued, are generally non-refundable. This includes both standard SSL certificates and premium ones.

  • Setup Fees

    • Any one-time setup fees charged for the initial configuration of hosting services are usually non-refundable.

  • Custom Development Services

    • Any custom development, design, or consulting services provided are typically non-returnable.

  • Dedicated IP Addresses

    • Charges for dedicated IP addresses are often non-refundable once assigned.

  • Software Licenses

    • Any software licenses purchased through the hosting provider (such as cPanel, Plesk, or other control panel licenses) are generally non-refundable once activated.

  • Backup Services

    • Fees for additional backup services or extended backup retention policies are non-refundable once the service period starts.

  • Additional Storage or Bandwidth

    • Purchases of additional storage space or bandwidth are often non-refundable after being allocated to the customer’s account.

  • Security Services

    • Fees for additional security services, such as DDoS protection, malware scanning, and removal, are typically non-refundable once the service is activated.

  • Email Services

    • Fees for additional email accounts or premium email services are usually non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Refund and Return Policy Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns. You can contact with us by Phone, Email, Live Chat and Open Ticket. Its contact option is free open world for you. Thanks for choice APT COM.