Refund and Returns Policy

Last Updated: September 17, 2026

This Refund and Returns Policy applies to all hosting, domain, and related services purchased from APT COM (operated by MTI Trading). It should be read together with Section 10 of our Terms of Service, which remains the governing document in case of any conflict.

How to Cancel

You may cancel your Service by submitting a HelpDesk ticket under the Billing category at least three (3) business days before your renewal date. We do not accept cancellation requests by phone, WhatsApp, or social media — only through the official HelpDesk system.

Money-Back Guarantee

The following accounts are eligible for a refund only if cancelled within the specified period after initial sign-up, and only for first-time accounts:

  • Shared Hosting: Eligible for a 3-day money-back guarantee for first-time accounts..
  • VPS & Dedicated Servers: Non-refundable under any circumstances due to setup and license costs.

No refund will be issued if the cancellation request is submitted outside the applicable guarantee period, or for any renewal, upgrade, or add-on purchase after the initial sign-up.

Non-Refundable Items

Regardless of when a cancellation occurs, the following are never refundable:

  • Domain name registrations and transfers.
  • SSL certificates, once issued.
  • One-time setup or configuration fees.
  • Dedicated IP addresses, once assigned.
  • Third-party software licenses (e.g., cPanel, WHMCS, Softaculous) purchased at additional cost.
  • Backup services, additional storage, and extra bandwidth, once allocated.
  • Security services (DDoS protection, malware scanning), once activated.
  • Custom development, design, or consulting services.
  • Reseller Hosting accounts, after the applicable guarantee period, regardless of the status of any sub-customer (end user) accounts under it.
  • Any service purchased on promotion, discount, or sale.

Refund Processing

If your refund request is approved, we will process it within 3–7 working days of approval. The refund will be issued to the original payment method used, where technically possible; where that is not possible (e.g., mobile financial services, bank transfer), we will coordinate an alternative method with you. Processing time to actually reflect in your account depends on your bank or payment provider and is outside our control.

Chargebacks

Please contact our support team before initiating a chargeback or payment dispute with your bank or payment provider — most billing issues can be resolved faster and more simply through a support ticket. Initiating a chargeback without first contacting us is treated as a breach of our Terms of Service (Section 9) and may result in immediate suspension of your account(s) and restriction of your ability to purchase or transfer any APT COM service in the future, in addition to any applicable chargeback investigation fee.

Account Suspension or Termination for Violations

No refund, in whole or in part, will be issued for any account suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy, including but not limited to abuse, prohibited content, non-payment, or fraud.

Data After Cancellation

Once a Service is cancelled or refunded, your hosting data is handled according to our Backup Policy — data is not guaranteed to be recoverable after cancellation, so please take your own backup before requesting cancellation.

Questions

For any refund or billing question, please open a support ticket through your HelpDesk portal, or contact us at:

support@aptctg.com MTI Trading (APT COM Hosting) — Hazi Para, Agrabad, Chattogram-4100, Bangladesh

ssl-commerz